1. General Provisions

◆ The Valley Resort is an exclusive, nature-focused retreat designed to offer guests tranquility and relaxation.
◆ By making a reservation and checking in, guests accept and agree to comply with these internal regulations.
◆ The purpose of these regulations is to ensure that all guests can fully enjoy the resort’s environment and services.

2. Check-in and Check-out

◆ Check-in: From 3:00 PM.
◆ Check-out: By 11:00 AM.
◆ Early check-in or late check-out is subject to availability and may incur additional charges.

3. Quiet Hours & Noise Policy

◆ The Valley Resort is a peaceful retreat; therefore, quiet hours are from 10:00 PM to 8:00 AM.
◆ To preserve the tranquil atmosphere, the use of speakers, amplifiers, and any sound-enhancing devices is strictly prohibited throughout the resort.
◆ Guests are kindly requested to use personal audio devices with headphones when listening to music or playing audiovisual content.

4. Private Accommodation & Facilities

◆ All accommodation at The Valley Resort is exclusively for registered guests.
◆ These facilities are not shared with other guests and must be used responsibly.
◆ The use of jacuzzi, pools, and saunas is at the guest’s own risk.

5. Visitors & External Guests

◆ The resort is exclusively for registered guests; outside visitors are not permitted without prior approval.
◆ Non-registered visitors are not allowed on the premises between 10:00 PM and 8:00 AM.

6. Catering service with door-to-door delivery:

◆ Fresh, seasonal meals brought straight to your holiday home - so you can enjoy breakfast, lunch, or dinner in complete comfort.
◆ Due to The Valley Resort’s close-to-nature setting, we kindly ask guests not to leave any food leftovers on the terrace or outdoor furniture, as this may attract wildlife and disturb the natural surroundings.

7. Food & Beverage Policy

◆ Outside food and beverages are not allowed in the shared areas of the resort

8. Smoking & Fire Safety

◆ Smoking is prohibited indoors. Guests may smoke only in designated outdoor areas.
◆ Please use the ashtrays provided in designated smoking areas.
◆ Open flames (candles, bonfires, grills) are only permitted in designated areas and must be handled with caution.

9. Pet Policy

Pets are not allowed within the resort premises for hygiene, safety, and the comfort of all guests.

10. Outdoor Playground & Children’s Safety

◆ The resort offers a dedicated outdoor playground for children.
◆ Parents are fully responsible for supervising their children at all times.
◆ The Valley Resort does not assume liability for any accidents or injuries that may occur in the playground area.
◆ Guests are requested to ensure their children use the playground safely and respect other guests.

11. Outdoor Activities & Guest Safety

The Valley Resort provides access to various outdoor activities, including biking, hiking, and nature walks. While these activities offer an immersive experience in nature, guests are responsible for their own safety.

Guests engaging in outdoor activities must:

◆ Wear appropriate clothing and footwear for hiking or biking.
◆ Carry a charged mobile phone and a flashlight if venturing out in the evening or early morning.
◆ Stay on designated trails and paths to avoid getting lost or encountering unsafe terrain.
◆ Be aware of local wildlife and avoid areas that may be home to bears or other wild animals.
◆ Inform someone (a fellow guest or resort staff) before setting off on longer hikes.
◆ Use bikes responsibly, follow designated biking routes, and wear safety gear (helmets are recommended).
◆ The resort does not assume responsibility for injuries or accidents occurring during outdoor activities. Participation is at the guest’s own risk.

12. Natural Lake – Important Notice

◆ The Valley Resort features a large lake that serves as a scenic element within the property.
◆ Swimming in the lake is strictly prohibited.
◆ The lake’s future use and accessibility may be subject to change, and guests will be informed accordingly.

13. Natural Surroundings & Wildlife Precautions

The Valley Resort is located in a natural environment where wildlife, including bears and other local animals, may be present. For the safety of all guests, please follow these guidelines:

◆ Do not leave food, waste, or scented items on terraces or outdoor seating areas.
◆ Dispose of garbage only in designated collection points, ensuring bins are securely closed.
◆ Do not approach or feed wild animals under any circumstances.
◆ Exercise extra caution at night and early morning, always carrying a flashlight when moving outdoors.
◆ If you spot wildlife on the resort premises, immediately notify the staff and move to a safe location.

14. Environmental Responsibility

◆ Guests are expected to maintain the cleanliness of the resort’s surroundings.
◆ Littering or disturbing the local flora and fauna is strictly prohibited.

15. Liability & Safety

◆ The resort is not responsible for any accidents, personal injuries, or lost belongings on the premises.
◆ Guests are encouraged to store valuables in secure locations.
◆ Guests must be aware of potential natural hazards (wildlife, weather conditions) and follow the instructions provided by the resort staff.

16. Emergencies & Contact Information

◆ In case of an emergency, guests must immediately notify the reception.
◆ Emergency contact numbers and relevant information are available in the resort’s guide materials.

17. Compliance & Consequences

◆ Violation of these regulations may result in a formal warning or, in severe cases, termination of the guest’s stay without a refund.
◆ Guests who fail to comply with the regulations and disturb others may be asked to leave the premises.

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